Surveys are an effective way for organizations to gather anonymous program feedback. Multiple organizations leverage satisfaction surveys which are crucial for gathering feedback and enhancing their healthcare programs.
Thrive Health offers a few methods to send surveys and collect this feedback:
Adding a survey as a task
Use the Patient Action Items menu to assign surveys directly to patients on the platform.
Steps:
- Go to the patient row and click on the 3 dots to go to Patient Action Items.
- Select ‘Add Task’ to assign the survey.
- Patients will receive an email highlighting that they have a new task assigned to them. They can directly log in to their Thrive Health account using the email to view and complete the survey.
Benefits: This method ensures that the survey reaches the intended patients who are already engaged with the platform. The administrator does not need to enter any patient information.
Implementing a survey as a journey
Overview: Create a unique journey specifically for this survey. This method allows the survey to be sent through the platform to patients who are not part of any other journeys.
Steps:
- On the Worklist, click on the 'Invite to Journey' button.
- Select the specific survey journey from the list.
- Enter the required patient information and click 'Send' to distribute the survey.
Benefits: This approach allows for targeting a specific patient group, irrespective of their involvement in other journeys. It also allows administrators to sort their dashboards according to this specific journey.