This article aims to provide assistance to administrators on the Thrive Health platform.
As a Medical Office Assistant, there are two ways to edit a patient's information. You can edit their personal information such as name, phone number, date of birth etc. from your worklist or send them a request to allow them to update their tasks and questionnaires.
Personal Information
- Log in to your account on app.thrive.health.
- From the worklist, click on the patient's name whose information needs to be edited.
- Click on the Edit icon right next to the patient's name.
- Edit the patient's name, email address, preferred phone number or date of birth and click Save.
Note: The email address field will be greyed out and cannot be edited after the patient accepts their invite and creates their account.
Tasks and Questionnaires
To edit or update a patient’s health history or other tasks such as consent forms, you must send them an update request as only a patient can update information on their assigned tasks.
- Log in to your account on app.thrive.health.
- From the worklist, click on the patient's name to whom you would like to send the update request.
- Click on the questionnaire/task you would like to request the update for, then click Request Update.
Note: Sending an update request will resend the questionnaire/task to your patient. All their previous answers will be pre-filled. If anything has changed, they will be able to edit their information and resubmit their questionnaire easily.