This article is intended for all Medical Office Assistants (MOAs) who are associated with a doctor's office on the Thrive Health platform.

 

As a Medical Office Assistant, there are two ways to edit a patient's information. You can edit their basic information from your worklist (Workflow #1) or send them an update request for more detailed information (Workflow #2).

Workflow #1: Editing Basic Information

1. Log in to your account on app.thrive.health. From your worklist, click on the patient's name whose information needs to be edited.

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2. You can directly edit the patient's information from this field. 

Note: The email address field cannot be edited after the patient accepts their invite and creates their account.

Workflow #2: Editing Health History

To edit or update a patient’s health history, you must send them an update request. Only a patient can update their health history.

1. From your account on app.thrive.health, click on the three dots to the far right of the patient's name on your worklist.

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2. Next, click Patient Details and then Request Update.

Note: Sending an update request will resend the questionnaire to your patient. All their previous answers will be pre-filled. If anything has changed, they will be able to easily edit their information and resubmit their questionnaire.

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