Can the requirement of a green Self-Assessment to book a Rapid Screening appointment be removed?

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This article is intended for Organization Administrators who are associated with a place of work or school on the Thrive Health platform.


As an Organization Administrator, you do have the option to turn off the requirement for a Green declaration from the self-assessment. This way, even if the user's answers are not all 'No' on the Self-Assessment, they will still be able to book a Rapid Screening appointment. 

Note: before turning this off, please have a separate process and protocol in place to ensure that only asymptomatic individuals are using the rapid screens.

To turn off the block, please follow these steps:

1. Click on your name in the top right corner of your homepage on Go to Organization Settings, and then System Configuration.

2. Go to the COVID-19 Risk Self-Assessment tab. Select Yes and Save on the question shown in the screenshot below to override the block on booking an appointment.


Note: This change will affect the entire organization, not only the vaccinated employees. If your organization is looking to unblock the questionnaire only for vaccinated employees, please contact for a sales conversation about a custom questionnaire. Please note, a customer questionnaire is a paid add-on feature.

3. Users will now be able to book an appointment regardless of their Green or Red status from the Self-Assessment.

Note: You can also disable the need for a self-assessment to be completed before booking an appointment, as shown in the screenshot below.


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