How to send reminder emails to patients

This article is intended for Medical Office Assistants (MOAs) who are associated with a doctor's office on the Thrive Health platform.

 

If a patient has not yet submitted their questionnaire and/or medical forms, they are sent automated reminder emails until all tasks are completed. If necessary, follow the steps below to manually send a reminder email:

Note: There is a maximum of 5 automatic reminder emails.

 

1. Log in to your account at app.thrive.health and locate the patient on your worklist that needs to be sent a reminder email.

2. Select on the three grey dots on the far right of the Tasks column and click the Send Reminder button. 

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3. Your patient will receive an email, as in the example below.

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