How to send reminder emails to patients

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This article is intended for Medical Office Assistants (MOAs) who are associated with a doctor's office on the Thrive Health platform.


If a patient has not yet submitted their questionnaire and/or medical forms, they are sent automated reminder emails until all tasks are completed. If necessary, follow the steps below to manually send a reminder email:

Note: There is a maximum of 5 automatic reminder emails.


1. Log in to your account at and locate the patient on your worklist that needs to be sent a reminder email.

2. Select on the three grey dots on the far right of the Tasks column and click the Send Reminder button. 


3. Your patient will receive an email, as in the example below.


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