Why can't I submit my clinical questionnaire?

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This article is intended for patients who are associated with a doctor's office on the Thrive Health platform.

In order to correctly complete a clinical questionnaire, please follow the steps in the video above. Be mindful, you must ensure the following:

  1. Your questionnaire says "100% Complete" in the top left corner
  2. All tabs of the questionnaire have a checkmark, indicating completion (not the red dot)
  3. You have selected the blue Submit button (not the Save and close button)

Note: if these steps have not been finished, you will continue to receive reminder emails to complete your tasks. For more information, see this article: Reminder emails.

The following example screenshot shows a questionnaire that is in progress, at 86% complete. The Patient Screening section has a checkmark, while the Support Person and Household Members Screening tab has a red dot indicating an incomplete section. This user is not finished their survey and therefore cannot see the Submit button.Screen_Shot_2021-08-03_at_9.10.32_AM.png

The following example screenshot shows a 100% completed questionnaire, as all sections have a checkmark and the blue Submit button has popped up in the bottom right. Once the Submit button has been selected and confirmed, this questionnaire will be correctly completed.


Note: once your questionnaire is successfully submitted, you will be redirected to the home page. You will see a green message appear, which will also notify you if you have any more tasks that require completion. 


Note: please reach out to your doctor's office directly for any medical or appointment-related questions. Their phone number can be found in your Thrive Health invite and reminder email.

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