Why can't I submit my clinical questionnaire?

This article is intended for patients who are associated with a doctor's office on the Thrive Health platform.


In order to correctly complete a clinical questionnaire, you must ensure the following:

  1. Your questionnaire says "100% Complete" in the top left corner
  2. All tabs of the questionnaire have a checkmark, indicating completion (not the red dot)
  3. You have selected the blue Submit button (not the Save and close button)

Note: if these steps have not been finished, you will continue to receive reminder emails to complete your tasks. For more information, see this article: Reminder emails.

The following example screenshot shows a questionnaire that is in progress, at 86% complete. The Patient Screening section has a checkmark, while the Support Person and Household Members Screening tab has the red dot indicating an incomplete section. This user is not finished their survey and therefore cannot see the Submit button.Screen_Shot_2021-08-03_at_9.10.32_AM.png

The following example screenshot shows a 100% completed questionnaire, as all sections have a checkmark and the blue Submit button has popped up in the bottom right. Once the Submit button has been selected and confirmed, this questionnaire will be correctly completed.


Note: once your questionnaire is successfully submitted, you will be redirected to the home page. You will see a green message appear, which will also notify you if you have any more tasks that require completion. 


Note: please reach out to your doctor's office directly for any medical or appointment-related questions. Their phone number can be found in your Thrive Health invite and reminder email.

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