This article is intended for users who are associated with a doctor's office on the Thrive Health platform.
In order to correctly submit a questionnaire, ensure the following:
- Your questionnaire says "100% Complete" in the progress bar at the top
- All tabs of the questionnaire menu on the left have a checkmark, indicating the completion
- You have selected the blue Submit button (not the Save and Close button)
Note: If these steps have not been finished, you will continue to receive reminder emails to complete your tasks. For more information, see the Reminder Emails article.
If your questionnaire is in progress, the tab with unanswered questions will have a red dot next to it in the left-hand menu indicating an incomplete section. This means that the questionnaire is not finished and therefore the Submit button has not appeared.
If all sections have a checkmark next to them in the left-hand menu and the blue Submit button has popped up in the bottom right, it means that the questionnaire is complete and ready to be submitted to your doctor's office. Once the Submit button has been selected and confirmed, this questionnaire will be correctly completed.
Once your questionnaire is successfully submitted, you will be redirected to the home page, where you will be shown any more tasks that require completion.
Note: If you would like to change your responses after you have submitted the questionnaire, please refer to this article.
If you have any concerns regarding what is asked in the questionnaire, please reach out to your doctor's office directly. Their phone number can be found in your Thrive Health invite and reminder email.
