Multi-Factor Authentication for End Users

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This article aims to provide assistance to users of the Thrive Health platform

Multi-Factor Authentication (MFA) provides an additional layer of security to logins, by enabling a two-step authentication process via users’ mobile devices. When using MFA, users are required to verify their identity every time they log in.

Note: If MFA is enabled as a mandatory feature for your whole organization, you will not be able to turn MFA off for your individual account.

To set up MFA for your account, follow the steps outlined below:

  1. Log in to your profile at with your email address and password that you created
  2. Click on your initials in the top right corner of the home page and navigate to Security
  3. Click on the toggle option to turn on Multi-Factor Authentication
  4. After enabling MFA, you will be asked to reauthenticate and log in again
  5. Re-enter your email address and password connected to your Thrive Health account in the pop-up window
  6. Scan the given QR code in your preferred authenticator app to receive a one-time code
  7. After receiving your one-time code and having entered it into the required field, you will be given a recovery code to access your Thrive Health account

Keep your recovery code in a safe place, as it will allow you to access your account in case of an emergency. When MFA is enabled, you will need to have access to your authenticator app each time you log in.

Note: If you forget your recovery code or want to access your account without it, there is an option to do so when logging into your account. You can select the Try another method option that will allow you to use either SMS, email, or your recovery code to access your account.

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