This article is intended for end users and patients who are associated with their place of work, school, or doctor's office on the Thrive Health platform.
By following these steps as an end user or patient, you can change personal information like Date of Birth (DOB) that is outdated or preventing you from logging in to your account.
This process depends on whether your invitation to join Thrive Health was sent by an Organization (Workflow #1) or a Doctor's Office (Workflow #2).
Workflow #1: User is part of an Organization
1. Verifying account access
When signing up for your account on my.thrive.health, you will be asked to enter your Date of Birth (DOB) to verify your identity. If the birth date entered does not match the records entered by your organization, the following message will appear:
Please contact your Organization Administrator for further assistance, as they will be able to update your records to the correct date and allow you to access the platform. For additional assistance, please reach out to our technical support team at firstname.lastname@example.org.
2. Changing outdated or incorrect information
You can change your personal information on your account profile or your organization profile.
Updating your personal information on your account profile will make changes that only you can see. Changing personal information on your organization profile will make your changes visible to your organization.
First, select the top-right icon with your initials on the homepage.
Now, click Manage Profiles.
Click on the profile that you wish to edit. Choose View and edit profile.
a) To edit your Account profile:
After clicking View and edit profile, select Edit Profile. You will be able to edit your personal information yourself. Once completed, please remember to click the blue Save button at the bottom of the page.
Note: you will not be able to change your email address.
b) To edit your Organization profile:
After clicking View and edit profile, select your organization's name under Care Network Profiles.
At the bottom of the following page, select Edit Profile.
Once completed, please remember to click the blue Save button at the bottom of the page.
Note: the information on your organization profile will be visible to your organization.
Workflow #2: User is part of a Doctor's Office
If information such as your birthdate does not match your Thrive Health profile and prevents you from verifying access to the platform, please contact your MOA or clinic, or reach out to email@example.com.
Note: when contacting Thrive Health, please email in response to the invite or reminder email to join the platform whenever possible. This helps us verify your identity and your respective doctor’s office.
When your identity has been confirmed with information like your correct DOB and phone number, you will receive a confirmation email once your information has been updated.