This article is intended for end-users and patients who are associated with a place of work, school, or doctor's office on the Thrive Health platform.
The reminder emails that you receive from firstname.lastname@example.org are determined by the Organization (Workflow #1) or Doctor's Office (Workflow #2) you are affiliated with.
For more information, or if you wish to stop receiving reminder emails, please refer to the appropriate section below.
Workflow #1: Organization
Please reach out to your Organization Administrator directly to let them know that you no longer want to participate and receive reminder emails to join the organization. They will be able to cancel your invitation to join Thrive Health.
Workflow #2: Doctor's office
1. If you are receiving reminder emails to complete your questionnaire:
If you are getting email reminders to complete a questionnaire, please log into your account at app.thrive.health with your email address and password that you created. Any open tasks are shown on your account home page, which will need to be completed to stop receiving reminder emails.
Note: for more information on how to correctly fill out a questionnaire, refer to this article: Why can't I submit my clinical questionnaire?.
If you are not planning on filling out a questionnaire for your doctor through our platform, please call your doctor’s office directly. They will cancel their request to join our platform and provide additional information on how to proceed.
2. If you are receiving reminder emails about your appointment:
If you have already had your appointment with your clinician and are still receiving reminder emails, please contact your doctors’ office directly. The phone number can be found in your invite and reminder email. They will provide guidance accordingly.
Note: please reach out to your doctor's office directly for any medical or appointment-related questions.